BOB World (Mobile banking , M-Connect plus) Important FAQ’s

Internet is an unstoppable thing, and in this World, our banking system is upgrading its portal to internet banking. Today we talk about some essential FAQs about Bank of Baroda’s brand new application called BOB World, so first, let’s started with Registration and Activation.

bob world mobile banking faqs
bob world mobile banking faqs

➢ Basic FAQ’s

What is the key benefit of Mobile banking (bob World)?

You can avail more than 220 banking services around the clock conveniently from the comfort of your home using a mobile phone of bank or baroda.

Can I avail Mobile Banking?

The following customers can avail Mobile Banking – Main, Joint, or Authorized signatories of Savings, Current, Overdraft accounts with any of the following modes of operation – Self, Either-or-survivor, Anyone-or-survivor, or Proprietor.

how can i register for mobile banking in bank of baroda?

You can use the following channels to register for mobile banking of bank of baroda:
• Self-Registration using Debit card details (available only for Android users).
• Internet Banking “Baroda Connect” (https://feba.bobibanking.com) Login > Services > Mobile Banking (bob World)
• ATM
• Base Branch – submit a duly-filled registration form for Mobile Banking.
Note: Accounts with Mode of operation as “Anyone or Survivor” can be registered from Base Branch only. Other channels like Self-Registration, ATM, and Internet Banking can’t be used.

How to download BOB Mobile Banking application?

Mobile banking application bob World can be downloaded via respective Play stores. Never download applications from unknown/unverified sources. Confirm the genuineness of the Bank of Baroda’s Mobile Banking application under the “App info” section of Playstore / Appstore.
• Android 4.5 & above – Google Playstore 
• iOS 9.0 & above – Apple Appstore

Is my mobile device supported?

Both Android and iOS devices are supported if your Android OS version is 4.5 & above, and the iOS version is 9.0 & above.

How to register via the self-registration option using debit card details?

Please follow the steps given below:
• Launch the bob World app after installing it on your Android device.
• Grant mandatory permissions like location, phone, and SMS as and when prompted.
• Select your preferred Language and go through informative/educational screens.
• Click the “Login” button on the welcome screen to begin your mobile banking journey.
• Grant permissions, if not granted already, and proceed after granting permissions.
• We need to send a one-time SMS to verify your mobile number. Select SIM or mobile number registered with Bank and press confirm to send one-time SMS. Carrier charges may apply.
• App will display the mobile number from which Bank has received SMS. Confirm if it is your registered mobile number. You’ll receive an OTP after confirmation. Click on the “select another number” button if the mobile number displayed is wrong.
• We will send a 6-digit OTP to your mobile number. Click on Verify button after OTP is auto-read by the app.
• Accept Terms & Conditions and proceed to register for mobile banking by entering your 14-digit account number, last 6-digits of your debit card, and card expiry (MM/YY). 
• You will receive a 4-digit activation Key on your Registered Mobile Number and enter the same on the application to proceed further.
• Now, Set your own Transaction PIN & Login PIN and submit. 
• Enter referral code if received to get benefits before proceeding to log in.

What to do if self-registration got disabled?

Self-registration will be disabled if card authentication fails thrice in a row. Please use alternate digital channels like a base branch of bank of baroda, ATM, or Internet banking to register for mobile banking.

What to do if you get a “Card Authentication failed” error during self-registration?

You will get this error if there is a mismatch in the details of the account number and debit card submitted during self-registration. Make sure that your debit card is active and actually issued for the account number entered during the registration of mobile banking. Also, check the eligibility criteria of the Account to avoid card authentication errors. 

How to register for mobile banking via the Internet Banking channel?

Please follow the steps given below:
• Login to Internet Banking “Baroda Connect” at https://feba.bobibanking.com and go to Services > Service Request >> Mobile Banking Registration.
• You can also access the same under Login> Services > Mobile Banking (bob World) > Registration.
• Select your customer ID, confirm that the mobile number shown is your registered mobile number, and click on Continue.
• Confirm Details, then enter remarks and Transaction password. Click on Submit button. 
• You will get a confirmation message on the screen. If registration is successful, you will receive an SMS consisting of a 4-digit activation Key on your registered mobile number along with a link to download our app from the play store or app store.
• Download the mobile banking app and use the activation key to activate mobile banking and set your own transaction and login PINs.

How to register BOB mobile banking via the ATM channel?

Please follow the steps given below:
• Visit your nearest Bank of Baroda (BOB) ATM. Insert your debit card in the card slot and enter its PIN. Click on the Mobile Banking (bob World) tab post PIN validation.
• Select Registration option
• Enter your 10-digit registered mobile number and Press if Correct
• Re-enter the mobile number and Press if Correct
• After successful registration, you will receive an SMS consisting of a 4-digit activation key on your registered mobile number along with a link to download our app from the play store or app store.
• Download the mobile banking app and use the activation key to activate mobile banking and set your own transaction and login PINs.

What accounts are eligible for registration of bob mobile banking?

All scheme codes of savings and current accounts are eligible for registration for bob mobile banking if the mode of operation and relation type are eligible. The mode of operation has to be one of the following:
• Self
• Either or survivor
• Proprietor
• Anyone or survivor
The relation type has to be either primary, joint, or authorized signatory. 
Only ten overdraft scheme codes are eligible – OD002, OD003, OD004, OD005, OD006, OD016, OD017, OD023, OD026, and OD028.

How to set my login and transaction PINs?

Both PINs are set during activation of BOB mobile banking after a successful registration. Please follow the steps given below:
• After successful registration, you will receive an SMS consisting of a 4-digit activation key on your registered mobile number along with a link to download our app from the play store or app store. 
• Download the mobile banking app and use the activation key to activate mobile banking and set your own login and transaction PINs.

How to activate mobile banking in bank of baroda?

Please follow the steps given below to activate the mobile banking in bank of baroda :
• Launch the bob World app after installing it. 
• Grant mandatory permissions like location, phone, and SMS as and when prompted.
• Select your preferred Language and go through informative/educational screens.
• Click the “Login” button on the welcome screen to begin your mobile banking journey.
• Grant permissions, if not granted already, and proceed after granting permissions.
• We need to send a one-time SMS to verify your mobile number. Select SIM or mobile number registered with Bank and press confirm to send one-time SMS. Carrier charges may apply.
• App will display the mobile number from which Bank has received SMS. Confirm if it is your registered mobile number. You’ll receive an OTP after confirmation. Click on the “select another number” button if the mobile number displayed is wrong.
• We will send a 6-digit OTP to your mobile number. Click on Verify button after OTP is either auto-read by the app in Android devices or manually entered in iOS devices.
• Accept Terms & Conditions and enter the 4-digit activation Key received on your Registered Mobile Number after a successful registration.
• Create your own transaction and login PINs.
• Enter referral code, if received, to get benefits before proceeding to log in.

I am an active user of the M-Connect Plus app. How to log in to bob World app?

Active users of the M-Connect Plus app can access bob World app using their existing application password and m-pin. Please follow the steps given below:
• Launch the bob World app after installing it. 
• Grant mandatory permissions like location, phone, and SMS as and when prompted.
• Select your preferred Language and go through informative/educational screens.
• Click the “Login” button on the welcome screen to begin your mobile banking journey.
• Grant permissions, if not granted already, and proceed after granting permissions.
• We need to send a one-time SMS to verify your mobile number. Select SIM or mobile number registered with Bank and press confirm to send one-time SMS. Carrier charges may apply.
• App will display the mobile number from which Bank has received SMS. Confirm if it is your registered mobile number. You’ll receive an OTP after confirmation. Click on the “select another number” button if the mobile number displayed is wrong.
• We will send a 6-digit OTP to your mobile number. Click on Verify button after OTP is either auto-read by the app in Android devices or manually entered in iOS devices.
• Verify your access using existing application password as login PIN and existing m-pin as transaction PIN.
• Proceed to log in if access verification succeeds.

I forgot the existing application password and m-pin of the M-Connect Plus app. What to do?

Please de-register from Mobile banking using any of the following alternate channels and do new registration of Mobile Banking.
• ATM
• Base Branch of Bank or Baroda
• Internet banking (Baroda Connect)

I didn’t receive the activation Key. What to do?

You will receive an activation key on your registered mobile number in an SMS after a successful registration. If you have not received it, please reset the activation Key of Mobile banking using any of the following alternate channels.
• ATM
• Internet banking (Baroda Connect)
• Base Branch

I have not received OTP on my mobile number. What to do?

6-digit OTP sent to the registered mobile number will be either auto-read by the app in Android device or have to be manually entered in the iOS device before the expiry of the timer. If you have not received OTP, please click on “Resend OTP” after the timer expires to request a new OTP. 
If OTP is still not received, please clear all old messages from sender IDs like BOBTXN, BOBSMS, and BOBOTP. Restart your mobile device and ensure good network coverage. Please also insert SIM cards into another mobile device, if available, to check if there is any handset-specific issue.

I have received OTP, but the app is not auto-reading it. What to do?

OTP will not be auto-read if the sender ID of OTP sent by the Bank is modified by network carriers. Please contact your network carrier to prevent modification of sender ID.
Please grant device-specific permissions which otherwise prevent third-party apps from auto-read OTP.

My mobile number is wrongly detected by the app. What to do?

We need to send a one-time SMS to verify your mobile number. The app will display the mobile number from which Bank has received one-time SMS. You have selected the correct SIM, but if the mobile number shown is wrong, then the sender ID of your SMS would have been modified by network carriers. Please contact your network carrier to prevent modification of sender ID.

I got an “Invalid Process” error in bob world app. What to do?

You will get this error in bob world app if you take too long to finish activation and the session got expired. Please ensure good reception of cellular network and finish activation in quick time. If the problem persists, please use the WIFI network to activate.

I am an NRI customer. Can I use Mobile Banking of bank of baroda?

Yes, NRI customers can avail Mobile Banking (Bank of Baroda) facility and do transactions subject to FEMA/RBI guidelines.

➢ Login PIN and Transaction PIN

What is a login PIN?

4-digit Login PIN is used to gain access to a mobile banking app – bob World. Never share your PIN with anyone. Bank or its employees will never ask for your PIN.
• You can create your own login PIN during the activation of mobile banking.

What is a transaction PIN?

4-digit Transaction PIN is used to authorize any transaction (both financial and non-financial) carried out in mobile banking app – bob World. Never share your PIN with anyone. Bank or its employees will never ask for your PIN.
• You can create your own transaction PIN during the activation of mobile banking. 

How to set a strong PIN in BOB World app?

Any 4-digit number of your choice can be set as a PIN. 
• Don’t use weak patterns like 1111 or 1234 as a PIN. Try a more potent combination using random digits to make your PIN secure. 
• Don’t use the same PIN everywhere for all PINs. 
• Don’t use the same PIN repeatedly when changing. New PIN can’t be the same as any of the previous 3 PINs.

How to change my login PIN?

If you remember your existing login PIN, you may change it after login. The new login PIN can’t be the same as any of the previous 3 PINs (both login and transaction PINs) used. Please follow the steps given below:
• After Login, go to profile on the top-right corner of your dashboard/homepage, and click on “Change login PIN.”
• Enter your existing login PIN in the first one of the three fields shown
• Enter a new login PIN of your choice in the second field and re-enter it in the third field to confirm.
• Click on submit to change your login PIN.

How to change my transaction PIN in BOB World App?

If you remember your existing transaction PIN, you may change it after login. The new transaction PIN can’t be the same as any of the previous 3 PINs (both login and transaction PINs) used. Please follow the steps given below:
• After Login, go to profile on the top-right corner of your dashboard/homepage, and click on “Change transaction PIN.” 
• Enter your existing transaction PIN in the first one of the three fields shown
• Enter a new transaction PIN of your choice in the second field and re-enter it in the third field to confirm.
• Click on submit to change your transaction PIN.

I forgot my existing login PIN. How to reset login PIN?

You can reset your login PIN if you forgot your existing PIN. Please follow the steps given below:
• Visit the “Unlock/forgot login PIN” page on the login page of the app.
• Select the country code of your mobile number and enter your registered mobile number without country code in the first field. 
• Enter your existing 4-digit transaction PIN in the second field and proceed to create a new login PIN.

Tips:

• The new login PIN can’t be the same as any of the previous 3 PINs (both login and transaction PINs) used.

• Use a more potent combination of random digits to make your PIN secure.

• If you get the “Unable to process the request, please try again” error, close the app, clear the app running in the background and re-launch it.

I got the “Unable to process the request, please try again” error during reset login PIN in bob app. What to do?

A. You will get this error if the session expired as the app is idle for a long time. Close the app, clear the BOB World app running in the background and re-launch it.

I forgot my transaction PIN. What to do?

Please reset the transaction PIN of Mobile banking using any of the following alternate channels. You will receive a new 4-digit transaction PIN in an SMS on your registered mobile number—log in to the app, and when prompted, set your own transaction PIN using this default PIN.
• ATM
• Internet banking (Baroda Connect)
• Base Branch

I have not received any SMS after resetting my transaction PIN. What to do now?

You will receive a default 4-digit transaction PIN in an SMS after a successful reset via alternate channels like Internet Banking, ATM, and Base Branch. If SMS is not received, please reset it freshly after ensuring that your mobile device can receive SMS as per the below steps:
• Please grant all SMS-related permissions to bob World app under device settings.
• Please clear all old messages from the same sender ID like BOBTXN, BOBSMS, and BOBOTP, etc. 
• Restart mobile and ensure enough network coverage after the restart. 
• If the issue persists, please insert a SIM card into a new mobile handset to check if there is an issue with your existing handset.

I am entering the correct login PIN, but the app says it is Invalid. What to do? 

Please note that entering the wrong login PIN thrice in a row will lock your login access. You may always reset your login PIN if you forgot your existing PIN; as per the FAQ, “I forgot my existing login PIN. How to reset login PIN?”

I am entering the correct transaction PIN, but the app says it is invalid. What to do? 

Please note that entering the wrong transaction PIN thrice in a row will lock your login access. You may always reset your transaction PIN if you forgot your existing PIN; as per the FAQ, “I forgot my transaction PIN. What to do?”

I am unable to log in due to “user is locked.” What to do?

Login access is locked if you enter the wrong PINs thrice in a row. Please reset your login PIN as per FAQ “I forgot my existing login PIN. How to reset login PIN?” to unlock login access.

I got a “change in device/SIM detected” error. But I have not changed the device or SIM. What to do?

Any change in software or hardware will attract this error. Please de-register from mobile banking using any of the following channels and do a new registration to resolve this issue.
• ATM
• Internet banking (Baroda Connect)
• Base Branch

➢ Login page

I see someone else’s name on my login page. Why?

You might see a different name if someone else was using this app earlier. Please uninstall the app and install it freshly from the play store or app store. If the problem persists, please lodge a complaint and share your device details to check.

My name is wrongly shown on the login page. What to do?

Please approach your base branch of Bankof Baroda to update your name in bank records. Then de-register from mobile banking using any of the following channels and do a fresh registration to resolve this issue.
• ATM
• Internet banking (Baroda Connect)
• Base Branch

What is Quick Balance, and how to set it up?

You can use this to view the balance and three latest transactions of any one of your accounts without using a login PIN. Check under the “Quick View balance” icon on the login page. You need to choose a primary account and confirm the setup of Quick balance using both existing login and transaction PINs.

What is the version of my app?

You may check the installed app version under the bottom drawer of the login page.

What services can i access directly from the login page in bank of baroda?

You can access the following services without using a login PIN in bank or baroda app:
• Change preferred Language
• Quick View balance
• Unlock/Forgot Login PIN
• Bus/Flight/Hotel booking (all functionalities, except payment confirmation, doesn’t need login PIN)
• IFSC search
• Loan & Deposit calculator
• ATM/Branch/E-lobby locator
• Links to apply for loans, insurances, credit card, e-trade, lockers, mutual funds, NPS, and submit Pension Life certificate
• Watch demo
• FAQs
• Contact us
• Raise complaints
The following services can also be accessed but with a login PIN:
• Setup biometric login
• Setup Quick View balance
• Scan QR
• Cash on Mobile (Cardless cash withdrawal)
• FASTag recharge
• Fund transfer
• Pre-approved micro personal loans

➢ My Profile

Where is my profile located in m connect bank of baroda mobile banking?

After Login, visit “Profile” on the top-right corner of your dashboard/homepage in BOB World app.

What services are available under my profile in Bank of Baroda?

You can access the following services under your profile in Bank of Baroda:
• Full name
• Customer ID
• Last login date & time
• Set/update profile picture
• Credit score
• KYC details
• Contact details
• Change login PIN
• Change transaction PIN
• Alerts & notifications
• App settings
• Need help?
• Logout

Where can I check and update my KYC details?

Post login, visit “KYC details” under your profile, where you can do the following:
• View PAN
• Status of FATCA declaration
• Submit FATCA declaration

Where can i check and update my contact details in bank of baroda?

Post login, visit “Contact details” under your profile in BOB World App, where you can do the following:
• View and update Email ID
• View registered mobile number
• View communication address

Where can I view my app settings of BOB World App?

Post login, visit “App settings” under your profile, where you can do the following:
• Change preferred Language
• My Limit Setup (set custom limits within default limit cap)
• Notification settings (subscribe/unsubscribe SMS)
• Biometric login setup
• Refresh operative accounts (fetch all accounts with transaction rights)
• Set Primary account (for quick view balance)
• Delink accounts
• App-version

How to delink my accounts?

If you don’t want to view and transact in any of your accounts, you can delink that Account under the “App settings” of your profile. You can view a list of all delinked accounts here.

How to re-link my accounts?

You need to approach the branch to re-link a specific account that was delinked earlier by you. You may also de-register and do new registration to re-link all accounts at once.

How to log out of the app?

You can click the back button on the dashboard/homepage, where you will be prompted whether you want to log out. You may also click the logout button under your profile.

➢ Accounts

How can I check my account details?

Post login, click on “view all accounts” under the Accounts tab to view balance, account details, and mini-statement.

My Account is not visible after Login in BOB World app. What to do?

The following accounts are eligible for mobile banking (Bob World app). 
• Savings Account (age 15 & above, mode of operation – Self, Either or Survivor, Anyone or Survivor) – eligible for registration, view, and transaction rights.
• Baroda Champ Account (age 10 & above, mode of operation – Self) – eligible for registration, view, and transaction rights.
• Current Account (mode of operation – Self, Either or Survivor, Anyone or Survivor, Proprietor) – eligible for registration, view, and transaction rights.
• In joint accounts with mode Either or Survivor, Anyone or Survivor, registration can be done as per the choice of all account holders. Application to be signed jointly. All other joint accounts and schemes are not eligible for mobile banking.
• Overdraft account (mode of operation – Self, Either or Survivor, Anyone or Survivor, Proprietor) – eligible for registration, view, and transaction rights. Only the following OD schemes are eligible for mobile banking – OD002, OD003, OD004, OD005, OD006, OD016, OD017, OD023, OD026, and OD028.
• Eligible NRI accounts (NRE – SB201, SB205, SB206, SB224, and SB252. NRO – SB301) eligible for registration, view, and transaction rights.
• CC accounts are eligible for balance inquiry only but do not qualify for registration. They will be auto-fetched the CC account holder is already registered using other eligible account schemes.
• PPF accounts are auto-fetched in mobile banking if your PAN is appropriately updated in both customer id and PPF account.
• SSY accounts have to be added manually by parents or guardians of girl children in their mobile banking before they can view balance, transfer funds, and request statements.
• All deposit accounts with the mode of operation Self, Either or Survivor, Anyone or Survivor will be visible.
• All loan accounts with the mode of operation Self, Either or Survivor, Anyone or Survivor will be visible.

What to do if my OD account is not visible?

Only the following OD schemes are eligible for mobile banking – OD002, OD003, OD004, OD005, OD006, OD016, OD017, OD023, OD026, and OD028.

What to do if my CC account is not visible for a fund transfer?

CC account has only view rights and no transaction rights in Mobile banking. If you register for mobile banking using any of the eligible accounts like saving, current, or overdraft accounts, then your CC account will be auto-fetched for balance inquiry only.

What to do if my PPF account is not visible?

PPF accounts are auto-fetched if your PAN is updated properly in both customer id and PPF account. If PAN is not updated in either customer id or PPF account, approach your branch to update it. After updating PAN at the branch, refresh operative accounts under app settings of your profile to fetch the PPF account.

➢ Fund Transfer

How to transfer funds to my own linked accounts?

Visit self-linked fund transfer under Fund transfer, select source, and beneficiary accounts, and initiate fund transfer.

How to transfer funds to other Bank of Baroda accounts?

Visit the third party within bank transfer under Fund transfer, select source, and beneficiary accounts, and initiate fund transfer. Please cross-check the beneficiary name which appears after entering the beneficiary account number to avoid credit to the wrong beneficiary.

My funds were transferred to the wrong third party within the bank account. What to do? 

If a wrong third party within the bank account is credited, please submit a written application to your branch first. Then request the branch to take up the issue with a beneficiary branch for a refund. The beneficiary branch will refund the funds if they are available after obtaining confirmation from the beneficiary customer. If funds are not available, the lien will be marked in the Account first and only refunded once funds are available and confirmation obtained from the beneficiary customer.

I want to transfer funds to Sukanya Samriddhi Account (SSA). What to do?

If you are a parent or guardian of the account holder of SSA, then go to fund transfer >> Sukanya Samriddhi savings account under the WITHIN BANK section >> Click on ADD icon on the bottom right corner to add new SSA accounts. Make sure your customer ID is entered as guardian in your daughter’s customer ID before adding.

My Sukanya Samriddhi account (SSA) is not credited. What to do?

If the SSA account is not credited with your amount, please request the base branch where SSA is maintained to reverse funds to your savings account.

I want to transfer funds to my PPF account. What to do?

Visit self-linked accounts under Fund transfer.

My PPF account is visible for balance inquiry but not underfund transfers. What to do?

Please refresh operative accounts under App settings of your profile to restore the list of accounts under Fund transfer. 

My PPF account is not credited during self-linked fund transfer. What to do?

If the PPF account is not credited, please contact the branch where PPF is maintained. The amount might still be lying in their branch’s office account. The branch will transfer the amount to your PPF account manually.

My Account is not visible for doing transactions. What to do?

The mode of operations of your Account can only be Self/Sole-Proprietor/Either or Survivor/Anyone or Survivor. It may also be possible that the mode of operation is not updated properly in your accounts. Please contact your base branch to get the details updated. All account holders of an account with mode “Anyone or Survivor” have to sign an application in the branch to request transaction rights in mobile banking. 

What if the fund transfer times out?

Timeout transactions will be refunded within defined TAT.

How can I transfer funds to other Bank Accounts from BOB World app?

This can be done via three options inBOB World App:
• IMPS
• NEFT
• RTGS

How to add beneficiary in bank of baroda mobile banking?

You can add or delete beneficiaries under beneficiary management of fund transfer in Bank of Baroda mobile banking app. The addition of beneficiaries will be authenticated using OTP and transaction PIN.

Can I transfer funds immediately after adding a beneficiary in BOB World?

No. New beneficiaries will be available for transactions after a cooling period of 4 hours (IMPS/NEFT beneficiaries) and 24 hours (RTGS beneficiaries) from the time of beneficiary registration.

What are the default transaction limits for bob mobile banking?

Total transactions allowed per day in BOB Mobile banking: 30
Service type (Min amount (Rs.), Max amount per transaction (Rs.), Max amount per day (Rs.), Max amount Per Week (Rs.), Max amount Per Month (Rs.))
• Cash on Mobile (100, 5000, 5000, 10000, 25000)
• Fund Transfer to your own accounts within Bank (5, Unlimited, Unlimited, Unlimited, Unlimited)
• Fund Transfer to Third Party accounts within Bank (5, 2,00,000, 5,00,000, 10,00,000, 20,00,000)
• Fund Transfer to IMPS beneficiary accounts (5, 2,00,000, 2,00,000, 5,00,000, 15,00,000)
• Fund Transfer to NEFT beneficiary accounts (5, 2,00,000, 5,00,000, 10,00,000, 20,00,000)
• Fund Transfer to beneficiary MMID (5, 2,00,000, 2,00,000, 5,00,000, 15,00,000)
• Fund Transfer to Instant IMPS accounts (5, 25000, 50000, 2,00,000, 5,00,000)
• Fund Transfer to Instant MMID (5, 25000, 50000, 2,00,000, 5,00,000)
• Fund Transfer (Beneficiary payments) – RTGS (2,00,000, 2,00,000, 5,00,000, 10,00,000, 20,00,000)
• Quick Bill Pay, Registered Bill Pay, Scan to Pay, Tonetag (5, 25000, 50000, 1,00,000, 2,50,000)
• Payment to Bank of Baroda Credit cards (No limit, No limit, No limit, No limit, No limit)
• Bus/Flight/Hotel booking (No Limit, No Limit, No Limit, No Limit, No Limit)
• Recharge & Gift Card (5, 10000, 25000, 50000, 1,00,000)
• Fixed/Recurring Deposit (1000, Unlimited, Unlimited, Unlimited, Unlimited)

➢ Cash on Mobile

What is Cash on Mobile?

Cardless cash withdrawal up to Rs. 5000 per day from Bank of Baroda ATM using OTP shown in-app.

How to withdraw money using Cash on Mobile?

Cash on Mobile >> Enter amount and remarks >> Enter Transaction Pin >> OTP will be generated. Use this OTP to withdraw cash from any of the nearby Bank of Baroda ATMs.

Where can I get OTP for cash on mobile?

OTP can be generated by going to the Cash on Mobile option in the application. It will not be sent as SMS.

How long is OTP of cash on mobile valid?

Cash-on-mobile OTP is valid for 15 minutes only.

Can I withdraw from another Bank ATM by using cash on mobile?

No, this facility can be used only on Bank of Baroda ATMs.

➢ Mobile Recharge and Bill Pay

A. Recharge

 1. Mobile Recharge

 2. DTH Recharge

B. Bill Payment

• Quick Bill Payment- Customer has to enter bill details for making Payment every time Customer wants to initiate Payment towards a respective biller.

• Registered Bill Payment- Allows registration of biller details once and fetches bill amount automatically every month.

• Credit Card-BOB Card Payment: Allows Payment to Bank of Baroda credit cards only.

Can I recharge when I am roaming?

Yes

Billers not visible in the DTH option under Recharge?

Kindly visit the DTH Recharge option under Quick Bill payment to find more billers.

What if the Recharge or Bill payment transaction gets failed or Recharge is made to incorrect mobile?

Kindly cross-check all the details before making the Payment. In case of failed transactions of Recharge, money will be refunded to account on T+5 working days (T is the date of transaction) and for Bill payment T+5 working days (T is the date of transaction). Please read the terms and conditions section of the application.

➢ Fixed /Recurring Deposit

Who is eligible to open deposits in Mobile Banking of bob m connect?

Customers who have declared FATCA and submitted PAN in the branch are eligible.

I am unable to open deposits using my OD account. Why?

OD accounts are not eligible to open deposits, invest in PPF or SSY accounts. Only Savings and current accounts are eligible.

What to do if the Customer is not able to View FD/RD receipt in bob Mobile Banking?

Only FD/RD account opened using bob Mobile banking will be visible in the View receipt. Receipts will not be updated if auto-renewed.

All my Term Deposit Account not showing under Closure option.

Q. Who is eligible to open deposits in Mobile Banking?
A. Customers who have declared FATCA and submitted PAN in the branch are eligible.
Q. I am unable to open deposits using my OD account. Why?
A. OD accounts are not eligible to open deposits, invest in PPF or SSY accounts. Only Savings and current accounts are eligible.
Q. What to do if the Customer is not able to View FD/RD receipt in Mobile Banking?
A. Only FD/RD account opened using Mobile banking will be visible in the View receipt. Receipts will not be updated if auto-renewed.

Not able to close FD/RD account in BOB World Mobile Banking?

Only FD/RD account opened using BOB World Mobile Banking or Internet Banking and have a mode of operation ‘Self’ will be eligible for closure in Mobile Banking.

Where are my funds credited after maturity or closure of the FD account?

Funds will be credited to the REPAYMENT ACCOUNT that will be shown explicitly while placing the closure request.

➢ Baroda FASTag

How to add FASTag details?

Login>>Click on More>> Baroda FASTag>> My FASTag>> Click “ADD +” button to add >> Fill FASTag Customer ID or Vehicle Number and proceed.

How to apply bank of baroda fastag?

Login>>Click on More>> Baroda FASTag>> Buy FASTag>> Provide all necessary details and proceed. Customer must be ready with the following details before proceeding – Vehicle Registration/Licence No, Chasis No, and Front and Back Image of RC (Size of the image below 1MB and format of the image must be jpg, jpeg, png)

How to Check Status for FASTag Request in bank of baroda?

Login>>Click on More>>Go in Baroda FASTag>> Go in Status of FASTag request

➢ Digital Loan

What is a Pre-approved Micro Personal Digital Loan?

Pre-approved Micro Personal Loan facility enables you to avail a pre-approved loan which is offered based on pre-defined rules and on your banking history with the Bank. The pre-approved limit can be availed while your purchases on Pine labs POS, which can be converted to easy EMI. The pre-approved limit can also be availed in the form of a Personal Loan through Mobile Banking (Minimum loan amount should be Rs.10,000/-)

What to do if there is no Pre-approved Micro Personal Digital Loan offers?

Customer Can contact the base branch for a personal loan or Visit Bank’s official website.

What is Loan/Overdraft against FD/RD in Digital Loan?

Customer can avail Loan/Overdraft against FD/RD opened online with Bank of Baroda. FD/RD account having mode of operation Self will be eligible under this category. The Minimum amount of Loan will be Rs.500/- and in multiples of Rs.50/- (i.e., 500, 550, 600, 650…)  

What to do if unable to apply for Loan/Overdraft against FD/RD in Digital Loan?

Customer will not be eligible to apply for Loan/Overdraft against FD/RD if FD/ RD account is not opened using Mobile Banking or Internet banking Channel and mode of operation of FD/ RD account is other than ‘Self.’ Customer has to contact the base branch for availing Loan/Overdraft against FD/RD account not opened using a digital channel or having mode of operation other than “Self.’

➢ Cheque services

How to apply for a checkbook using bob Mobile Banking (Bob World)?

Login in BOB World app>>Click on More>>Go in Request Services>> Click on Cheque Book Request>> Select Account no >> Enter Transaction PIN.

How to inquire Status of cheques using bob Mobile Banking?

Login in bob mobile banking app>>Click on More>>Go in Request Services>> Click on Status Inquiry of Cheque>> Select Account no and provide cheque number. After entering Transaction, PIN status will be provided.

How to give a “Stop Cheque” request using bob Mobile Banking?

Login>>Click on More>>Go in Request Services>> Click on Stop Cheque>> Select Account no and provide cheque number >> Enter Transaction PIN to complete Request. The cheque will only be stopped if not passed or presented in the clearing.

How to give a Positive Pay Confirmation request using BOB World Mobile Banking?

Login>>Click on More>>Go in Request Services>> Click on Positive Pay Confirmation >> Select Account no, provide cheque number and other details. Please enter Transaction PIN to complete Positive Pay Confirmation Request. 
*Confirmation registered up to 06:00 PM (daily) will be booked for the next clearing session.
*There is no option for Modify/Delete the confirmation once submitted successfully.
*Cheque will be cleared if key details of the cheque matched with a cheque presented in the CTS clearing and if the cheque is otherwise is in order.

➢ Certificates & Statements

How to generate statements using bob world Mobile Banking?

Login>>Click on More>>Go in Request Services>> Click on Account Statement>> Select Account number and statement duration (Customer can fetch statement of only three months or 90 days, whichever is lower at a time) >> clicking on ‘Email Statement, the statement will be sent to the email id registered in Bank.

How to generate Interest Certificate using bob world Mobile Banking?

Login in bob world>>Click on More>>Go in Request Services>> Click on Interest Certificate>> Select Account no and Financial Year. After clicking on ‘Email Certificate,’ the certificate will be sent to the email id registered in Bank.

How to generate a TDS certificate using bob world Mobile Banking?

Login in bob world >>Click on More>>Go in Request Services>> Click on TDS Certificate>> Select Financial Year. After clicking on ‘Email Certificate,’ the certificate will be sent to the email id registered in Bank.

How to give FATCA declaration using bob world Mobile Banking?

Login in bob world >>Click on More>>Go in Request Services>> Click on FATCA Declaration>> Provides all necessary details >> Click the Tick box of Terms and Conditions >> Click PROCEED >> Enter Transaction PIN to submit FATCA declaration.

➢ Other Services:

What is the “Aadhaar Update” option in bob world app?

Customer can seed (add) Aadhaar number with their Bank account using bob world app mobile banking. Customer can link Aadhaar for AEPS transaction purpose only, for both DBT & AEPS transaction purposes, or simply linking AADHAR for non-transaction purpose.
Login>>Click on More>>Go in Request Services>> Click on Aadhaar Update option>> Select Account no and provide all details.

How can Customer Add/Modify/Delete Nomination in Account using bob world Mobile banking? 

Login>>Click on More>>Go in Request Services>> Click on Nomination registration option>> Select Account no and provide all details. Customers can select Add/Modify/Delete option as per their choice in nominee registration.

How many times can I change the nomination in my Account? 

Nomination for an Account can be added/modified/deleted up to 4 times in a year.

Can I transfer my Savings Bank Account to any Bank of Baroda Branch of India using the service “Request for Transfer of Savings Account”?

Yes, you have to furnish local proof of address for where you want to transfer the Account to your new branch 
Login>>Click on More>>Go in Request Services>> Click on Request for saving account Transfer option>> Select Account no and provide all details.
After submitting all details, a request number will get generated, which has to be provided to the new branch for verification purposes within 30 days from the request.

How can Customer Set Communication Email ID use bob world Mobile banking? 

Login>>Click on More>>Go in Request Services>> Click on Set Communication Email ID option>> Enter the details asked. Customers can select Add/Modify email ID.

What is the “Submit Form 15-G (or) 15-H” option?

It is self-declaration made by the individuals or a person (not being a company or a firm) for tax exemption on Interest income earned on Term Deposits. Form 15H is for senior citizens, those who are 60 years or older, while Form 15G is for everybody else. This form is valid for one financial year. Read Terms & Conditions carefully before submitting the request.

What is the “Subscribe/Unsubscribe SMS Alerts” option?

Customer can use this option to subscribe/unsubscribe SMS alert facility for each Account separately. After unsubscribing, the Customer will get only mandatory alerts, informative & educative SMS, and channel initiated SMS alerts. Please peruse the guidelines on the SMS alerts facility available on our Bank’s website for further details.

➢ Card Services

How to Manage Debit Card Using bob world mobile Banking?

Login>>Click on More>>Go in Card Services>> Click on Manage Debit Card option>> Now choose the MANAGE CHANNEL option. Now ENABLE or DISABLE the service as per your choice. The Customer has to enter the Transaction PIN for enabling or disabling the Transaction Channel for the selected debit card.

How to provide Debit Card Request Using bob world mobile Banking?

Login in bob world app>>Click on More>>Go in Card Services>> Click on Debit Card Request option>> Now select the account number and Card type>> Proceeds and enter Transaction PIN

How to provide Re-Issuance Debit Card Request Using bob world mobile Banking?

Login bob world (Bank of baroda)>>Click on More>>Go in Card Services>> Click on Re-Issuance Debit Card option>> Now select the Debit Card number want to be reissued>> Proceeds and enter Transaction PIN.
*The debit card selected during re-issuance must be in block status.

How to Set Debit Card Pin Using bob world mobile Banking?

Login>>Click on More>>Go in Card Services>> Click on Set Debit Card Pin option>> Now select the Debit Card number >> Click on Set pin >> OTP will come on registered mobile number>> Please use the same to set a new PIN.

How to Hotlist/Block Debit Card Using bob world mobile Banking?

=Login>>Click on More>>Go in Card Services>> Click on Debit Card Hotlisting option>> Now select the Debit Card number >> Click on Block Card >> Please use Transaction PIN to block the debit card.

How to Request New Virtual Debit Card Using bob world mobile Banking?

Login in bob world>>Click on More>>Go in Card Services>> Click on Virtual Debit Cards option>> Click on Add button to initiate a request for New Virtual Debit Card >> Now select the Account number and Card Variant>> Please provide card validity all details and use Transaction PIN to complete the process.
* Cardholders can set the card usage period as per their wish within the default expiry of 5 years. Please note, once the virtual card is generated, the card usage validity cannot be reduced.

Where my Debit Card will be delivered?

Debit Card will be delivered to the communication address that is also displayed while making the Debit Card request through the application.

My Debit Card is yet not delivered?

In case of debit card delivery is taking a considerably long time; you may visit the branch with the reference number generated at the time of request to track the status of the card.

➢ Commonly faced errors:

What if a “911” error comes in bob world ?

Mobile application of bob world is not able to get a response from Core Banking System. In such cases, please wait for some time till the connectivity is restored.

What if the “Host failed to respond” error is encountered, or the application takes a long time to load?

This is because of poor or very slow internet connection. Try again with a strong internet connection, or you may use a hotspot connection also if your mobile network is poor. 

What if “Unable to process transaction” is encountered every time on opening an FD account?

Please check if the PAN number is updated in your Account. Also, check that you are not initiating an FD opening request from an Overdraft (OD) account.

I am not getting the option of Debit Card Variant even though I have never availed this variant with the Account selected?

One Debit Card variant can be issued only once against a customer id. If it is already issued against anyone’s Account, you can’t avail of the same variant in another Account. 

Are there any charges for Mobile Banking?

No, it is free of cost for now. But charges related to individual services will be applicable as per the guidelines.

Is bob world Mobile Banking safe to use?

Yes, we have implemented the latest security standards and continuously upgrading them to the best of industry standards.

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