Ticketmaster Presale Confusion as Coldplay Tickets ‘Not Showing’ on Website: Fans Frustrated by Delays

Coldplay’s much-anticipated 2025 UK tour has been making headlines, and understandably so. The iconic band is set to perform exclusive European dates next summer in Hull and London as part of their ongoing Music of the Spheres world tour. However, the excitement surrounding ticket sales has been overshadowed by issues with the presale process, leaving many fans confused and frustrated.

On Thursday, 26th September 2024, eager fans logged into Ticketmaster expecting to access presale tickets for the 2025 tour, only to find that the presale links were not showing on the website. The presale was scheduled to start at 9am BST, but when fans tried to input their codes, they were met with links to the general sale tickets, which are not set to go live until Friday, 27th September 2024.

This article will break down the presale issues, what went wrong, and everything fans need to know about the Coldplay tour, including ticket prices, Infinity Tickets, and how to secure your spot at one of the band’s highly anticipated shows.


What Happened with Coldplay’s Presale?

Coldplay fans were eager to snap up presale tickets for the band’s 2025 UK tour, with the presale tickets scheduled to go live at 9am on 26th September 2024. However, when fans clicked on the presale link on Ticketmaster, many were greeted with only the general sale ticket option and no way to enter their presale codes.

One frustrated fan tweeted, “Where is the presale for Coldplay? I’ve got the code but the link only shows general sale options!” Similar complaints poured in across social media platforms, with fans expressing concerns that they would miss out on tickets due to the technical glitch.

Ticketmaster has yet to fully explain the reason for the issue, but they did reassure fans that the presale links would update once the system was corrected. While some fans managed to get through and purchase tickets, many remained anxious about their chances of securing a spot for the shows.


How to Get Coldplay Tickets for 2025

Despite the confusion, there are still opportunities for fans to secure Coldplay tickets, including presale access and general sale options. Here’s what you need to know:

Presale Tickets

Fans had the option to pre-order Coldplay’s new album, Moon Music, from the official store by 11:59pm BST on 24th September to receive access to the presale. Those who did so received an email on 25th September with a presale code and link to Ticketmaster.

The presale began at 9am BST on 26th September and will run until tickets are sold out. If you haven’t used your presale code yet, be sure to try again if the presale link updates.

General Sale Tickets

For those who missed the presale, general sale tickets will be available at 9am BST on 27th September via Ticketmaster and See Tickets. Given Coldplay’s immense popularity, these tickets are expected to sell out quickly, so it’s recommended that fans log in early and be ready to purchase as soon as the sale begins.


Coldplay 2025 UK Tour Dates

Coldplay’s 2025 UK tour will see the band perform across multiple dates in Hull and London, marking their only European shows for the year. The group will be headlining at Craven Park Stadium in Hull and Wembley Stadium in London.

The confirmed UK tour dates are as follows:

  • 18 August 2025 – Hull, Craven Park Stadium
  • 19 August 2025 – Hull, Craven Park Stadium
  • 22 August 2025 – London, Wembley Stadium
  • 23 August 2025 – London, Wembley Stadium
  • 26 August 2025 – London, Wembley Stadium
  • 27 August 2025 – London, Wembley Stadium
  • 30 August 2025 – London, Wembley Stadium
  • 31 August 2025 – London, Wembley Stadium

With these limited dates, demand for tickets is high, so fans are urged to act quickly to secure their tickets.


Coldplay 2025 Ticket Prices Revealed

Ticket prices for Coldplay’s UK shows have been confirmed, and while prices vary depending on seating and venue, fans have options for both budget-friendly and premium experiences. Below are the confirmed ticket prices for their London shows at Wembley Stadium:

  • General admission standing – £112.75
  • Seated tickets – £57.75 to £195.25
  • VIP packages (including early entry) – from £220
  • Infinity Tickets – £52.25

The ticket prices for Coldplay’s Hull shows at Craven Park Stadium are yet to be confirmed but are expected to be in a similar range to the London shows.


What Are Coldplay Infinity Tickets?

Infinity Tickets are an exciting offer from Coldplay designed to make their shows accessible to all fans, regardless of budget. These special tickets are priced at just £20 per ticket, making them the most affordable option available for the tour. However, they come with some conditions.

Infinity Tickets must be purchased in pairs and are randomly allocated to seats anywhere in the venue—from the very back row to the front of the stage. This adds an element of surprise and excitement, as fans won’t know where they’ll be sitting until they arrive at the venue.

Infinity Tickets for Coldplay’s 2025 UK shows will be available for purchase from Friday, 22nd November 2024. Fans interested in these tickets can sign up via infinity.coldplay.com to receive an alert when they go on sale.


Coldplay’s Music of the Spheres Tour: A Record-Breaking Journey

Coldplay’s ongoing Music of the Spheres tour, which began in 2022, has been a massive success, selling more than nine million tickets worldwide. The tour has seen the band perform across multiple continents, delivering electrifying performances of hits like “Yellow”, “Fix You”, “Viva la Vida”, and “A Sky Full of Stars”.

The 2025 UK shows will be Coldplay’s only European performances next year, making them even more special for fans. The band is known for their spectacular live shows, complete with colourful visuals, pyrotechnics, and immersive experiences that make each concert unforgettable.


Why Coldplay’s UK Tour Is So Highly Anticipated

Coldplay’s UK fanbase has always been loyal and enthusiastic, and their 2025 shows are set to be some of the most exciting events of the year. Fans will have the chance to see the band perform at iconic venues like Wembley Stadium, and with the inclusion of affordable Infinity Tickets, there’s a real effort to ensure that as many fans as possible can attend.

In addition to playing their classic hits, Coldplay will be performing new material from Moon Music, their latest album. The band’s setlist is expected to feature a mix of fan-favourites and fresh tracks, creating an experience that will appeal to both long-time fans and new listeners.


Coldplay Ticketmaster Presale: Fan Reactions

Unsurprisingly, Coldplay’s presale ticket issues have sparked a wide range of reactions online. Fans have taken to social media to express their frustration with Ticketmaster, with many citing the platform’s past problems during high-demand ticket sales.

One user wrote, “Ticketmaster is a mess again. Every time a big tour goes on sale, there’s always an issue. Why can’t they get it right for once?” Another fan commented, “I was ready with my presale code, but now I’m worried I’ll miss out because the link wasn’t working!”

Despite the confusion, many fans remain hopeful that they’ll secure tickets when the general sale opens, while others are counting on the availability of Infinity Tickets to ensure they don’t miss the chance to see Coldplay live.


Ticketmaster’s Dynamic Pricing: A Growing Concern for Fans

Ticketmaster’s dynamic pricing model, which adjusts ticket prices based on demand, has been a source of frustration for many concert-goers. As demand for Coldplay tickets surged, there were concerns that prices would skyrocket, making it harder for fans to afford tickets.

However, Coldplay has made a concerted effort to combat this issue by offering a variety of price points, including more affordable options like Infinity Tickets. This move has been praised by fans, especially in light of the recent backlash over the high prices of tickets for other major artists.


Final Thoughts: What We Can Learn from the Coldplay Presale Confusion

The presale confusion for Coldplay’s 2025 UK tour highlights the ongoing issues with online ticketing platforms, particularly when it comes to high-demand events. While Ticketmaster has faced its share of technical difficulties, the presale process for major artists like Coldplay needs to be improved to ensure that fans can access tickets smoothly and without unnecessary stress.

For fans who missed out on presale tickets, there is still hope. The general sale, which begins on 27th September, will provide another opportunity to secure tickets, and the availability of affordable Infinity Tickets later in the year offers a chance for fans on a budget to attend.


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